1.1. These Terms and Conditions (hereinafter “T&Cs”) govern the legally binding terms between animundo ag (hereinafter the “provider”) and the user in connection with the provision and use of services (hereinafter “services”) via the provider’s web and mobile applications. By registering in the APP or using the services, the user accepts these T&Cs without reservation. The user is expressly prohibited from setting any deviating terms. If the user does not agree to all the provisions set out in these T&Cs or does not meet the requirements therein, they may not use the services.
1.2. Furthermore, the use of certain services may require the acceptance of additional terms or the conclusion of additional contracts.
1.3. The provider reserves the right to change or supplement these T&Cs and any other terms at any time. Should this be the case, the user will be notified in advance of any changes. Any new T&Cs and/or additional terms come into effect two calendar weeks after notification, unless the user has objected in writing (letter or email) within one week of notification. In such a case, the user loses the right to continue using the services once the new T&Cs and/or additional terms enter into force.
2.1. These T&Cs apply exclusively to end users who wish to use the services privately and non-commercially (B2C).
2.2. The service referenced in these T&Cs may only be rendered in the territories of Switzerland and Liechtenstein. The services may not be used outside of this area. Shipments are only made to addresses in Switzerland or Liechtenstein.
3.1. The contractual object is the sale or transfer of use of hardware, the free and paid use of software and storage (Cloud Services), and the provision of the respective support and other services to the extent and under the terms set out in the contract, the T&Cs, and any other contractual components.
3.2. The current T&Cs, the websites, and the provider’s app contain non-binding information about the scope and prices of the individual services.
3.3. Insofar as the applications are obtained from third parties (e.g. Apple App Store, Google Play Store), these parties’ contractual terms (e.g. T&Cs) may also apply.
4.1. For a user to be able to access the services, they must first register in the APP and create a user account. As part of this process, they must accept the T&Cs and any other related contractual terms.
4.2. Following this, the user can sign up for the services they wish to use via the APP. To this end, they provide, in particular, the mandatory details and send the provider their request to enter into a contractual relationship. This application constitutes a legally binding offer on the part of the user to use the services in accordance with the applicable T&Cs and, if applicable, other contractual terms.
4.3. If the provider accepts the request, the contract between the provider and the user is concluded (hereinafter “contract”). The user will receive an order confirmation to this end by email.
4.4. Unless otherwise agreed in the contract, this – together with the T&Cs and any other applicable terms and conditions set by the provider – governs the contractual relationship. In the event of any contradictions between these T&Cs and the contract, the provisions set out in the contract shall take precedence over these T&Cs.
4.5. The user is bound by any orders they place. Changes or cancellations may only be made with the express and written consent (email is sufficient) of the provider or the affected third party.
5.1. The services rendered by the provider are used to record and manage the user’s own pets and related services and functionalities (management of pet-related metadata, invoices, reports, photos, lost-and-found-pet reports, use of AI coaches, telemedicine, pet location, regulation of pet access to properties, management of owner data, etc.). The specific scope of the service that the user signs up for results from the contract and its integral components.
5.2. The provider reserves the right to adjust the scope of functions of the services unilaterally and at any time, whereby the user cannot assert any claims arising from such an adjustment. The provider can offer the user new functionalities in addition. The user is not entitled to a specific design or version of the services and the app.
6.1. The provider may use independent third parties (hereinafter “subcontractors”) to render its services. Where subcontractors are involved, the provider shall only be liable for due care in choosing such subcontractors, but not for the provision of their services.
6.2 If the user buys hardware from a third party via the provider’s app, this shall be governed by the third party’s contractual terms.
7.1. Depending on the chosen service, the user automatically benefits from accident and/or legal expenses insurance by signing up for a corresponding collective insurance policy in accordance with Appendix 1 to these T&Cs.
7.2. In addition, the user may request to sign up for additional insurance products with an insurance provider via the APP. The details of these insurances are set out in separate terms and conditions of insurance. The terms and conditions of insurance and other related information are independent contractual agreements, and conclusively govern the relationship between the user and the insurance company. In these instances, the provider only forwards the details and information provided by the user to the insurance company in the form of leads. The provider’s actions are thus limited to the mere forwarding of details or information. The provider may be compensated by the insurance company for forwarding such leads.
8.1. For a user to be able to access the services, they must have set up a personal user account in addition to having a valid contract.
8.2. The user is free at any time to discontinue their use of the services and to close their user account, whereby the terms set out in the following Section 18 apply with regard to terminating the respective contract.
9.1. The provider or its subcontractors shall deliver ordered hardware to the address specified by the user, provided that it is accessible to the carrier. The choice of shipping and packaging method is at the provider’s discretion.
9.2. The benefit and risk of delivery are transferred to the user upon handover to the carrier.
9.3. The provider cannot guarantee delivery times or the time that a service is provided; any indicated delivery times are non-binding. The provider reserves the right to make partial deliveries. The user may not withdraw from the contract, issue any notice of default, or claim for damages due to delays in the performance of the contract.
10.1. The provider oversees the functionality of the services centrally. For the purpose of configuration, maintenance, optimisation and expansion of services, the provider is entitled to access the infrastructure required for the service, and to view, change, update or delete existing technical data or software via the telecommunications network.
10.2. During operating hours, the provider shall remedy disruptions to services within a reasonable period of time, provided that it is obliged to do so (in particular by law or contract) and that such disruptions are within its sphere of influence.
10.3. The provider reserves the right to interrupt or restrict the operation of services at any time and without notice for the purpose of troubleshooting, carrying out maintenance work, introducing new technologies, updates, bug fixes, etc.
10.4. The user has no right to receive and use a particular generation of hard- or software.
10.5 The provider’s customer service is available for the user to contact during regular office hours (Monday to Friday, 08:00-12:00 and 13:30-17:00; excluding public holidays) by email. The provider handles support requests on a “best-effort” basis. Response, intervention, or troubleshooting times cannot be guaranteed. Unless expressly promised in the contract, the user is not entitled to receive on-site support. If the provider is required to solve malfunctions whose cause is beyond the provider’s control, the user may be charged for costs incurred.
11.1. The user is required to ensure all conditions are met in their area of influence so that the provider can deliver the services. In particular, the user’s duties and obligations include, but are not limited to:
11.2. In particular, the user is prohibited from:
11.3. If the user fails to meet their obligations to cooperate, the provider reserves the right to withdraw the service provision without notice. Violations may also be subject to civil and criminal proceedings. The supplier reserves the right to claim for damages.
12.1. The contract governs the amount due for using the provider’s services. The charges stated in the contract are final. They include all taxes (in particular VAT), any advance recycling fees (“Vorgezogene Recyclinggebühren”, “vRG”), packaging costs, delivery costs, and any other levies, fees, or costs.
12.2. The provider reserves the right to amend the prices at any time. These are communicated to the user in a suitable form. If the provider amends the prices of the services in such a way that they result in a higher total charge for the user, the user may terminate the services extraordinarily with effect from the date on which the change comes into effect. Failing to do so is understood as acceptance of the changes.
12.3. Any information on availability and delivery times is provided without guarantee and may change at any time. The user cannot derive any claims from any delay on the part of the provider.
12.4. Prices are strictly payable in advance and net without discounts. If the amount due has not been received by the payment deadline, the user is automatically in default without the need for a notice period. In the event of late payment, the user owes a default interest of 5% from the due date, as well as a reminder fee of CHF 30.– per reminder. The provider reserves the right to involve third parties in the collection at any time. Any costs associated with debt collection (e.g. collection costs, legal fees) will be charged to the user in addition.
12.5. If the user is in default, the provider is free to retain any hardware not yet delivered or services not yet provided. Furthermore, the provider may interrupt the provision of services, take additional measures to prevent further damage and/or terminate the affected contract without notice (see Section 18 below).
13.1. When hardware is purchased, its ownership is transferred to the user. However, the hardware remains the property of the provider or third parties until full payment has been made. The user may not sell, dispose of or encumber such hardware until its ownership has been transferred to them in full, i.e. the user has paid the purchase price in full. The provider reserves the right to have a retention of title entered in the respective retention-of-title register until the purchase price has been paid in full. Where third parties gain access to hardware owned by the provider (e.g. where the product is seized), the user must inform the provider immediately and in writing, and support the provider in enforcing their property rights to the best of their ability.
13.2. If the provider furnishes hardware for rent or on loan, it remains the property of the provider during the entire rent/loan period. Both the user and third parties are prohibited from modifying the hardware. As the owner of the loaned hardware, the provider alone has the right to dispose of it. The hardware does not become an accessory or part of the building in which it is installed. It is expressly prohibited to grant liens and retention rights in favour of third parties on the hardware. In the event of seizure, retention or arrest, the user is required to inform the provider immediately and to inform the responsible debt collection or insolvency office of the provider’s ownership of the hardware.
13.3. When the service expires, the user is required to return to the provider any hardware furnished by the provider on a rental or loan basis. This must be undamaged, and its return must take place within the period set by the provider. If the user fails to meet this obligation, the provider reserves the right to charge for any hardware that is not returned.
14.1. All intellectual property rights to the APP and services (incl. software, images, logos, videos, texts, trademarks, etc.) are the property of the provider or third parties.
14.2. As long as the user has a user account in the APP and meets their payment obligations, they are granted the non-exclusive, non-transferable, non-sublicensable, revocable right to use the APP and the purchased services throughout the contract period in accordance with the contract and as intended. Insofar as necessary for the fulfilment of the contract, the provider is granted the right to process and use content and data received from the user to the extent necessary.
14.3. Should the provider be sued by third parties for unlawful conduct or breach of contract on the part of the user, the user is obliged to indemnify and hold the provider free from any claims upon first request.
15.1. With regard to data protection, the current privacy policy published in the APP applies and can be accessed here.
15.2. The provider shall take appropriate technical and organisational measures to secure its own IT infrastructure and to meet its legal obligations. Full security cannot be guaranteed. The user is herewith explicitly notified of the associated residual risk, and they accept this risk.
15.3 The information and data that the user stores in their user account as part of their use of the service will be irrevocably deleted no later than 30 days after termination of the contract.
15.4. Notwithstanding the foregoing, the user hereby expressly consents – herewith and/or by using the services –
16.1. The provider guarantees that its hardware and services meet the contractually agreed specifications at the time of delivery and that no third-party rights are infringed upon when used in accordance with the contract.
16.2. The provider does not guarantee that the services meet all the user’s needs and that they are free from errors. Deviations from the user’s needs are only considered defects or errors if the provider had expressly guaranteed their fulfilment.
16.3. The provider endeavours to ensure high availability of its services. However, it cannot guarantee that the hardware and services work entirely without interruption and trouble-free. The provider also assumes no guarantees in terms of the user’s ability to access Wi-Fi connections, mobile communications and the Internet.
16.4. Hardware sold by the provider comes with a 24-month warranty period. Wear and tear is excluded from this warranty. The warranty period begins on the day that the hardware is purchased. Any further warranty is excluded.
16.5. The services are provided without warranty and as is.
16.6. Any functional restrictions of the services or hardware resulting from improper use by the user or from other circumstances within the user’s area of responsibility will always void any existing warranty. Using the hardware or services contrary to the provider’s instructions also voids the warranty.
16.7. If the hardware has a material defect that is subject to warranty, the provider is solely and exclusively obliged to remedy the defect at its own discretion by means of repair or replacement within a reasonable period of time. Further or additional warranty claims are excluded. The remedy of the defect may initially also entail showing the user reasonable ways in which the effects of the defect may be avoided or circumvented. If hardware or services have a legal defect, the provider shall provide the user with a legally sound option for using the hardware or services. Alternatively, the provider may, at its sole discretion, exchange the affected hardware or services for equivalents, provided that this is deemed reasonable for the user. The user is required to support the provider to a reasonable extent in analysing the causes and conditions of the error and in its rectification.
16.8. Any return of hardware requires the provider’s prior written consent.
16.9. If during the term of the contract the provider is responsible for damage to the hardware it supplies, and this impairs or prevents its contractual use, the above warranty provisions shall apply mutatis mutandis. This also applies to the user’s requirement to carry out regular inspections.
17.1. The provider assumes no liability for claims or in connection with the provision of services (including contractual and non-contractual claims) to the greatest extent possible against itself, its organs, employees and subcontractors. It may only be held liable for damage caused intentionally and through gross negligence; in the event of personal injury also for slight negligence. Any further liability for indirect damage, loss of profit, loss of data and consequential damage is excluded – to the extent permitted by law. If liability cannot be excluded to the extent described due to binding legal provisions, the provider’s liability is strictly limited to one year’s annual subscription fee for the services that the user has contracted.
17.2. The provider shall not be held liable for any consequences of the user not being able to reach the provider, services being unavailable, installations not being made to a professional standard, or hardware or services (or parts thereof) malfunctioning. The provider reserves the right to revise or prevent access to the services at any time and without notice. Users remain solely responsible for the safety of the pets whose data they collect and manage via the APP and services. The provider’s services are merely intended as support, but never to replace appropriate supervision and monitoring of the affected pets by the user. The use of the services is at the sole risk of the user.
17.3. The provider shall not be held liable for any misuse of the hardware employed by the user within the framework of the contract. The user is responsible for ensuring the safe use and inaccessibility of hardware and services to unauthorised persons by means of security functions (e.g. access to properties).
17.4. The provider shall not be held liable for information, data and/or other material collected and made available by the user and/or by third parties in the APP.
17.5. In the case of hardware that is provided for use, the user is liable for any form of damage to such hardware during the term of the contract, in particular for accidental damage or loss. It is up to the user to take out adequate insurance.
17.6. Finally, the provider may not be held liable to the user in the event of non-performance of contractual obligations, if and insofar as such non-performance is due to force majeure. Force majeure includes, but is not limited to, war, states of emergency, riots or other crises, sabotage or threats of sabotage, dangerous epidemics, storm, flood or other adverse weather conditions or natural disasters, fire, explosion or similar accidents, strike, lockout, boycott and other commercial actions, legislative changes, decrees or omissions by authorities, restriction of export and import, interruption of the general energy supply, disruption of data-transmission networks, defects or delays in transmission connections or other connections, or devices acquired from third parties or subject to the control of a third party, or similar reasons beyond the control of the supplier.
18.1. The minimum contract period depends on the underlying contract. Any payable contract period begins on the day that the relevant services are ordered.
18.2. The entitlement to use the APP and services ends on expiry of the (paid) plan in accordance with the contract. The user may also terminate the use of the services at an earlier stage, in which case they will continue to owe any outstanding fees until the end of the contract period. In this case, the user is also not entitled to a refund of any payments already made.
18.3. If the user seriously or repeatedly violates the present contract terms or if they are in default of payment, the provider reserves the right to cancel the contract extraordinarily and to deactivate and delete the user account without observing a deadline. In this case, the user is neither entitled to a refund of any payments already made nor to a waiver of any outstanding fees.
18.4. The provider reserves the right to discontinue the operation of services at any time.
18.5. Any outstanding claims the provider may have against the user will be due for payment immediately upon termination of the contract.
18.6. Once the contract has been cancelled, the user is prohibited from continuing to use the services and their user account (including the information and data collected therein) will be irrevocably deleted.
19.1. The provider does not allow the user to offset counterclaims brought by the user unless acknowledged or not legally established.
19.2. Should any provisions in these T&Cs, additional terms, or the contract be or become invalid in whole or in part, the remaining provisions shall nevertheless prevail. Any invalid provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid provision.
19.3. Communication between the parties must take place in writing. If no legal or contractual clauses state otherwise, an email is sufficient. The provider will send such communications to the email address that the user has stored in their user account. The user shall send any communications to the provider to the email address shown in their user account.
19.4. Any changes or additions to these T&Cs, to additional terms and conditions, and to the contract may only be made in writing or by an electronic means made available by the provider. This also applies to the above requirement of the written form.
20.1. The contractual relationships between the provider and the user are exclusively governed by Swiss law, excluding conflict-of-law rules and the Vienna Sales Law.
20.2. The exclusive place of jurisdiction is the provider’s registered office, unless compelling law provides for a different place of jurisdiction. The provider also reserves the right to sue the user at their registered address.
Last updated 11.2025
Find out about the most important products you get with your animundo Premium package here. Please read all the documents carefully.
The insurance covers animals that suffer an accident if they are part of an animundo Premium package.
The following cover is available so long as the services are provided by a veterinarian:
• Diagnostic and therapeutic measures
• Medication and aids that are necessary for healing, where prescribed or dispensed by the veterinarian
• Cost of medically justified euthanasia to relieve the animal’s suffering or to avoid overly extensive therapy
Maximum amount per claim: CHF 1,500
Copayment: 20%
The insurance cover begins when you sign up for the animundo Premium package and ends on its cancellation.
Insurance cover is provided in Switzerland and in neighbouring countries.
In the event of emergencies abroad, Vaudoise is responsible care services until the treatment is completed, however for a maximum period of three months from the date of the first treatment.
| Accidents prior to the start of cover | Accidents and resulting conditions that occurred before you signed up for the animundo Premium package. |
| Plastic or reconstructive surgery | Interventions for beauty purposes and any resulting conditions. |
| Microchip | Costs of registering for and implanting a microchip. |
| Dental treatments | Dental treatments are excluded. Dental crowns after an accident are only insured if they are essential for the pet’s survival. |
| Intentional injuries | Injuries caused by the owner or by persons the owner is responsible for, provided that these are caused intentionally. |
| Third-party liability | Damage caused by third parties or other animals that are subject to civil-law proceedings. If the person responsible has no liability insurance or if the person responsible cannot be identified, Vaudoise will bear the costs. |
| Reproduction, pregnancy and birth | Treatments and care in connection with reproduction, pregnancy and birth. |
| War | Injuries caused by war-related events, riots, nuclear disasters, epidemics and pandemics – except if the animal was used to rescue people as part of these events. |
If your pet suffers an injury, the injury report must be sent immediately via the option in the animundo app.
Please provide Vaudoise with all the necessary details and documentation for them to process your claim. If you fail to submit any details or documentation, compensation may be refused.
The settlement is made once the originals or electronic copies (originals must be provided on request) of the following documents have been submitted:
The insurance covers pets that are the subject of a legal dispute if they are part of an animundo Premium package.
With the animundo package, you are covered in the following areas of law:
| Damages law | >> For example, if someone asks for compensation because your pet has injured a person or damaged something. |
| Criminal defense | >> If you are accused of a criminal offence in connection with your pet. |
| Insurance law | >> In the event of disputes with animal health, surgical or liability insurances. |
| Other contract law | >> For example, in conflicts relating to the purchase, sale or care contracts for your pet. |
| Tenancy and leasing rights | >> E.g. in the event of disputes with a landlord due to animal husbandry. |
| Neighbour law | >> In the event of disputes with neighbours, e.g. due to noise, smells or the pet’s exercise space. |
| Administrative law | >> If you have to defend yourself against official measures, such as a ban on keeping pets or conditions placed on you. |
Orion is responsible for handling claims as well as the costs for lawyers, mediators, expert opinions, court and procedural costs, litigation compensation and debt collection. Criminal bail and foreign proceedings (incl. translations and travel) are covered. In addition, legal advice is available by telephone.
Sum insured per claim:
The insurance cover begins when you sign up for the animundo Premium package and ends on its cancellation.
The following areas are subject to a 1-month waiting period after taking out the policy:
Worldwide protection:
✔ Damages law
✔ Criminal law (incl. your defense)
✔ Insurance law
✔ Other contract law
Strong protection in Switzerland and Liechtenstein:
✔ Rental and lease matters
✔ Neighbour law
✔ Administrative law
Our legal expenses insurance offers comprehensive security – with clearly defined limitations. It does not provide cover for the breeding of animals or when animals are being cared for or watched over by third parties. Animals that are subject to an official permit or are prohibited in Switzerland or the canton of residence are also not covered. In administrative law, protection is limited to defense against claims. Areas of law that are not expressly mentioned are also excluded.
Book a callback from our lawyers directly via the animundo app. If you need legal assistance, you can easily register your case in the app – quickly, securely and reliably.
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Note: This overview is a summary of the most important services and is not exhaustive. The respective terms and conditions of insurance apply. This document confers no legal rights.